Returns & Exchanges

At Zendure, we stand by the quality of our power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If you are not entirely happy with your electronics, we facilitate a streamlined return process for all eligible products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.