Frequently Asked Questions
Everything you need to know about our reliable power solutions.
What is the standard shipping time for Zendure products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
Do Zendure power stations come with a warranty?
Yes, most of our portable power stations and solar panels include a limited warranty ranging from 2 to 5 years, ensuring long-term reliability for your energy needs.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery.
Are Zendure solar panels compatible with other power stations?
Our solar panels use standard MC4 connectors, making them compatible with a wide range of third-party power stations, though they are optimized for Zendure SuperBase systems.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for larger purchases.
How do I update the firmware on my Zendure device?
You can easily update your device's firmware through the Zendure mobile app via Bluetooth or Wi-Fi to ensure you have the latest features and safety optimizations.